Customer Testing

I have extensive experience in facilitating Customer Testing across both corporations and start-ups. From writing business cases to upskilling diverse teams with programs,
I use creative and varied testing techniques to involve all stakeholders in the design process. 

- My Experiences -

  • Creating Prototypes

    My technical ability is well-honed: let me help you visualise and interact with your digital assets before build!

  • My Testing Toolkit

    Whether it’s face-to-face, guerrilla or various other testing methods, I know how to apply the right methodology to gain valuable insights.

  • Capturing Verbatim

    My years of experience in analysing user behaviour via customer testing can help your business capture key customer challenges.

  • Synthesis

    Customer feedback is great, but it’s what you do with it that counts. My strengths lie in turning these insights into tangible actions and gains.

Service Design Blueprints

Need to problem-solve why your customers report poor UX?  Let me break down all the customer pain points for your business — that you never even knew existed — with a comprehensive blueprint. 

- My Experiences -

  • Customer Communications

    I’m passionate about the right comms, delivered at the right time, via the right mechanism.

  • Protecting Information

    My design thinking mitigates risk across personal information, sensitive data and privacy practices.

  • Personalising Content

    I can grow your business capability to build personalisation for your customers.

  • Omni-Channel CX

    I’m big into co-creation between business units to deliver the perfect UX, no matter the platform.

Wireframing

Got a hand-drawn sketch?  An existing Figma wireframe?  Or even just a loose concept in mind?  My 15 years’ experience can bring your ideas to life.

- My Experiences -

  • Form Design

    High drop-off rates stem from poor form design — my expertise can ensure customer retention.

  • Website Navigation

    Let me take your complicated customer tasks and make it sweet and simple.

  • App Concepts

    I can harness the benefits of emerging technologies such as AI for your app builds.

  • Accessible Content

    Information overload? Let me transform your complex data into a seamless customer journey.

Interactive Prototyping

Whether it be Axure, InVision, Sketch and now Figma, I’ve got years-and-years of experience in both corporates and start-ups, creating both low fidelity and high-fidelity interactive prototypes for every occasion to suit designers, developers, stakeholders & investors alike.

- My Experiences -

  • For Investors

    I’m very adapt at creating high-fidelity prototypes to help convey the CX and presenting them to potential investors of a business.

  • For Internal Stakeholders

    I’m a big over-sharer with stakeholders and like to keep them across the UX and behaviours, not just presenting flat-screens as I design.

  • To Mirror on a Handheld

    I’m an avid believer in facilitating customer testing sessions with participants using a high-fidelity prototype whilst holding an actual device.

  • For Developers

    Clear communications with developers is key to any build; and I’m a huge believer in producing high-fidelity interactions as part of any dev brief.