Research, Testing
& Synthesis
I have extensive experience in facilitating Customer Testing across both enterprise organisations as-well as start-ups. I use creative and varied testing techniques to involve all stakeholders in the design process; and am very comfortable playing back findings to stakeholders.
- My Experiences -
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Setting up physical space
Working with Telstra’s property team to create our dedicated customer testing and research space.
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Zepto
Pre-launch customer testing (10x sessions) facilitation, synthesis and playback to stakeholders.
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Flight centre
New product understanding customer testing (15x sessions) facilitation, synthesis and playback.
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Canon.com.au
Understanding new website pain-points (12x sessions) facilitation, synthesis and playback to stakeholders.
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Origin Energy
Research sessions with 20 participants to gain insights into the sentiment of consumers in the energy sector.
